Returns and Exchanges Policy
I. Policy Overview
Seatglowz (hereinafter referred to as “we”) handles returns and exchanges in accordance with applicable UK laws and regulations as well as the requirements of the General Data Protection Regulation (GDPR).
This policy applies to all orders completed through our online store and is intended to explain the applicable conditions processing procedures fee rules and related responsibilities for returns and exchanges.
II. Eligible Situations for Returns or Exchanges
Within 35 days from the date you receive the product you may apply for a return or exchange under reasonable conditions including but not limited to the following situations:
The product received does not match the order description
The product has quality or functional issues
The product specifications or size do not meet usage requirements
The product has defects or damage not caused by human factors
The model color or configuration of the received product is incorrect
The product was damaged during transportation
Other reasonable circumstances that affect normal use of the product
III. Application Method and Processing Procedure
If you wish to apply for a return or exchange please submit a request through customer support channels and provide the necessary information for verification:
Order number
Payment related proof
Explanation of the reason for return or exchange
Relevant photos or videos if applicable
After receiving complete information the customer support team will complete the review within 1 to 3 business days.
Once the request is approved we will notify you of the processing result via the contact information you provided and supply the designated return address.
Please properly package the product and return it to the specified address and retain the shipping receipt until we confirm receipt of the returned item.
After the product arrives we will inspect and verify it and if the conditions are met we will arrange a refund or exchange.
IV. Refund Method
Refunds will be returned to the original payment method used at checkout (Visa or MasterCard).
Due to differences in bank processing procedures the refund arrival time is generally 10 to 15 business days. If the refund has not been received after this period you may contact customer support for assistance.
All refund related information will be handled in strict accordance with GDPR requirements to protect your payment and personal data.
For more details please refer to the Refund Policy.
V. Shipment Arrangement for Exchange Items
After an exchange request is confirmed the replacement product will be shipped according to the normal delivery process.
Working hours are 09:00–18:00 Central European Time (CET)
Exchange requests confirmed before 18:00 generally enter processing on the same day
Requests confirmed after 18:00 will be processed starting the next business day
Processing time will be extended in the event of public holidays
Preparation and shipment of exchange items typically take 1 to 3 business days.
After shipment the estimated logistics transit time is 10 to 15 business days.
Once the replacement product is shipped you will receive a notification containing the order number logistics information and tracking method and you may check the status on the order tracking page.
VI. Fee Rules
The following fee rules apply to returns and exchanges:
For returns or exchanges without a stated reason the return shipping cost shall be borne by the user
For returns caused by product quality issues or shipping errors the return shipping cost will be borne by us
The shipping cost for sending the replacement product will be borne by us
Except for the above circumstances no additional service or handling fees will be charged
VII. Liability Statement and Special Circumstances
The following principles apply during the return and exchange process:
If a return or exchange is required due to product quality issues or shipping errors we will actively cooperate and bear reasonable costs
If the returned product is damaged or lost during return transportation and is verified to be the responsibility of the logistics carrier we will assist you in communicating with the carrier to resolve the issue
If there are inconsistencies in the submitted application materials we will first contact you for verification rather than directly rejecting reasonable requests
If processing is delayed due to force majeure events such as natural disasters war or public health incidents we will communicate with you in a timely manner and resume processing as soon as conditions permit
Personal information collected during the return and exchange process such as addresses and contact details will be used only for related transaction handling and will be strictly managed in accordance with GDPR requirements and will not be disclosed to third parties without explicit consent
VIII. Contact Us
If you have any questions regarding the return or exchange process please contact the customer support team using the following details:
Address: 9502 WNOODFAIR DR APT W508, HOUSTON, TX 77036, US
Phone: +1 (817) 696-6788
Email: livraison@seatglowz.com
Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)