Order Cancellation Policy
I. Policy Overview
Seatglowz (hereinafter referred to as “we”) follows applicable UK laws and regulations as well as the requirements of the General Data Protection Regulation (GDPR) when handling matters related to order cancellations.
This policy applies to all orders submitted through our online store and is intended to explain the applicable conditions procedures and related responsibility statements for order cancellation.
II. Conditions for Order Cancellation
Users may apply to cancel an order under the following conditions:
Within 48 hours from the time the order is placed and the order has not yet entered the shipping process
If more than 48 hours have passed or the order has already been shipped the order cannot be directly cancelled
If the order has already been shipped users may apply for a return and refund after receiving the goods in accordance with the relevant policies. Please refer to the Return and Refund Policy for detailed rules.
III. How to Request Order Cancellation
If you wish to request an order cancellation please contact the customer support team using the methods below and provide the necessary information for verification:
Order number
Payment proof or relevant payment information
Other materials that may help confirm the order status
After receiving complete information the customer support team will complete the review within 1 to 3 business days and inform you of the processing result through the contact details you provided.
If the cancellation request meets the applicable conditions a refund will be arranged promptly.
IV. Refund Processing Method
For orders that have been successfully cancelled refunds will be returned to the original payment method used at the time of purchase (Visa or MasterCard).
Due to differences in bank processing procedures the refund processing time is generally 10 to 15 business days.
If you have not received the refund after this period you may contact customer support for assistance with verification.
The handling of refund related information strictly complies with GDPR requirements to ensure the security of your payment and personal information.
V. Liability Statement and Special Circumstances
The following principles apply during order cancellation and refund processing:
If a cancellation request is submitted in accordance with the applicable conditions it will be prioritized. Any processing delay caused by platform systems or internal reasons will not result in adverse effects on the user
If an order is shipped after a valid cancellation request has been submitted due to operational errors on the platform we will assume corresponding responsibility assist with the return and refund process and bear the related return shipping costs
If the information provided at the time of submitting the cancellation request is incomplete or inaccurate we will communicate with you to verify the details rather than directly rejecting a reasonable request
If processing is delayed due to force majeure events such as natural disasters system failures or public health incidents we will communicate with you in a timely manner and resume processing as soon as the relevant factors are resolved making reasonable efforts to minimize the impact
Personal information collected during the order cancellation and refund process such as addresses and contact details is used solely for handling the related matters and is strictly managed in accordance with GDPR requirements and will not be disclosed to third parties without explicit consent
VI. Contact Us
If you have any questions regarding the order cancellation process or related matters you may contact the customer support team using the following details:
Address: 9502 WNOODFAIR DR APT W508, HOUSTON, TX 77036, US
Phone: +1 (817) 696-6788
Email: livraison@seatglowz.com
Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)