Privacy Policy

I. Policy Overview

Seatglowz (hereinafter referred to as “we”) highly values the protection of users’ personal information when operating our online store and providing related services. We strictly comply with applicable UK laws and the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, store, and share your personal information in various business scenarios, as well as the rights you are entitled to under the law, helping you understand how your personal information is processed.

This policy applies to all interactions between you and our online store.

II. Scope

This policy applies to all personal information collected, used, or processed through our online store, including but not limited to the following scenarios:

• Registering or using an account

• Browsing products and pages

• Placing orders and making payments

• Requesting returns, exchanges, or refunds

• Contacting customer support or submitting inquiries

This policy does not cover services independently provided by third-party platforms or information not collected or processed by us.

III. Information Collection Methods and Types

Information you provide voluntarily
During the use of our services, you may provide the following information:

• Name, contact details, and shipping address

• Account and order information

• Payment-related identifiers (excluding full card details)

• Communications related to after-sales or inquiries

Automatically collected information (Cookies and similar technologies)
We may collect certain technical information through cookies, such as:

• Device type and browser information

• Access times and page browsing records

• Login status and session information

This information is mainly used to support website operation, improve user experience, and ensure transaction security. It is not used to directly identify individuals, and we do not collect sensitive personal information through cookies.

IV. Purposes of Using Personal Information

We use personal information only within a lawful, legitimate, and necessary scope, primarily for the following purposes:

• Processing orders, delivery, and after-sales services

• Maintaining account security and proper operation

• Sending necessary notifications regarding orders or services

• Improving website functionality and overall user experience

• Conducting security monitoring to prevent fraud or abnormal activity

• Fulfilling tax, accounting, or other legal obligations

• Sending subscription information or notifications with your explicit consent

V. Information Sharing Principles

We do not disclose your personal information to third parties without your consent, except in the following situations:

• Sharing necessary delivery information with logistics providers to fulfill orders

• Providing required information to authorized entities in accordance with laws or regulations

• Sharing information with designated third parties upon your explicit authorization

When personal information is processed by third parties, we will establish agreements to ensure their compliance with data protection obligations and safeguard your information.

VI. Data Retention and Cookie Management

Data Retention
Personal information is stored in a secure environment compliant with GDPR and UK laws, and retained only for the minimum period necessary. When information is no longer required for its original purpose and no legal obligations exist, it will be securely deleted or anonymized.

Cookies and User Consent
You have the right to understand the types and purposes of cookies used. On your first visit, we provide a clear notice to obtain your consent.
You may refuse or delete cookies through your browser settings; however, refusing necessary cookies may affect account functionality or transaction processes.

VII. Your Rights

Under GDPR and UK law, you have the following rights:

• Right to access: Learn how we process your personal information and obtain copies

• Right to rectification: Request corrections of inaccurate or incomplete information

• Right to erasure: Request deletion of personal information where legally applicable

• Right to update: Modify contact or shipping information via your account

• Right to withdraw consent: Withdraw consent for processing based on your prior authorization

To exercise these rights, you may contact us using the information below. We will verify your identity and process requests within 1–3 business days.

VIII. Legal Basis for Processing

Our processing of personal information is based on the following legal grounds:

• Contractual necessity: To fulfill orders and provide related services

• Explicit consent: For specific purposes such as subscription communications

• Legal obligation: For tax, financial, or regulatory compliance

• Legitimate interests: To improve services, manage risk, and ensure transaction security, without infringing on your rights

IX. Data Security Measures

We implement multiple industry-standard security measures, including but not limited to:

• SSL/TLS encryption for data transmission

• Strict access controls and activity logging

• Regular system maintenance and upgrades to reduce potential security risks

• A data security incident response mechanism to handle events and comply with notification obligations

X. Contact Us

If you have any questions regarding this Privacy Policy, our processing of personal information, or your rights, you may contact us as follows:

Address: 9502 WNOODFAIR DR APT W508, HOUSTON, TX 77036, US

Phone: +1 (817) 696-6788

Email: livraison@seatglowz.com

Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)