After-Sales Service Policy
I. Policy Overview
Seatglowz (hereinafter referred to as “we”) strictly complies with applicable UK laws and regulations as well as the requirements of the General Data Protection Regulation (GDPR) when providing after-sales services.
This After-Sales Service Policy is intended to explain the scope applicable procedures and service principles of after-sales support to safeguard users’ legitimate rights and enhance the overall shopping experience.
II. Scope of After-Sales Service
After-sales services apply to all products purchased through our online store. The service scope includes but is not limited to:
Assistance with returns and exchanges
Order status inquiries and delivery progress tracking
Consultation on product usage and maintenance
Handling product quality issues or abnormal situations
All after-sales services are carried out based on actual order records and relevant policies to ensure fairness and standardization in the handling process.
III. Support for Returns and Exchanges
Subject to the relevant policies users may apply for a return or exchange within 35 days from the date of receiving the product.
Supported situations include no-reason returns and exchanges as well as reasonable cases arising from product quality issues mismatch with description or unsuitable specifications.
The after-sales customer service team will provide assistance throughout the process including reviewing application materials providing return addresses verifying the condition of returned products and following up on refunds or exchanges.
Specific rules shall be governed by the Returns and Exchanges Policy.
IV. Order and Delivery Support
If you have any questions regarding order processing payment status or logistics delivery you may contact after-sales customer support at any time.
We will assist in verifying order status communicating with logistics carriers regarding delivery progress and where necessary helping to resolve abnormal situations during transportation such as product damage or loss.
V. Product Quality and Usage Consultation
We are committed to ensuring that the products we sell meet established quality standards.
If you discover quality issues during use you may contact after-sales customer support and provide relevant supporting materials such as photos or videos. After verification we will offer reasonable solutions based on the specific circumstances including repair replacement or refund.
In addition if you have questions regarding product usage daily maintenance or other related matters after-sales customer support will provide necessary explanations and guidance to help you use the product correctly.
VI. After-Sales Processing Procedure
After-sales services are generally handled according to the following steps:
Submission of Request
Contact the after-sales team via customer service email or phone explain the after-sales matter and provide the order number product information and relevant supporting materials.
Review and Confirmation
The after-sales team will review the submitted information within 1 to 3 business days confirm the type of issue and applicable resolution method and provide feedback through the contact details you supplied.
Issue Handling
If the matter involves a return or exchange appropriate operational instructions and return address will be provided. For consultation related issues direct answers or suggestions will be given.
Result Confirmation
After the after-sales matter is completed we will confirm the outcome with you to ensure the issue has been properly resolved.
VII. Service Commitment and Liability Statement
During the provision of after-sales services we commit to the following:
Providing patient and professional support in accordance with established service standards
Strictly complying with GDPR requirements and properly protecting your personal information order details and related documentation which will be used solely for after-sales processing purposes
Assuming corresponding responsibility for after-sales matters caused by product quality issues or platform service errors and providing reasonable compensation where applicable
Continuously optimizing after-sales processes to improve service efficiency and user experience
VIII. Contact Us
If you need after-sales support or have any questions regarding after-sales matters please contact the support team using the details below:
Address: 9502 WNOODFAIR DR APT W508, HOUSTON, TX 77036, US
Phone: +1 (817) 696-6788
Email: livraison@seatglowz.com
Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)