Payment Methods
I. Policy Overview
Seatglowz (hereinafter referred to as “we”) strictly complies with applicable UK laws and regulations as well as the General Data Protection Regulation (GDPR) when providing online payment services.
This Payment Methods Information applies to all order payment scenarios submitted through our online store and is intended to inform users of the available payment methods fee composition and payment related matters.
II. Accepted Payment Methods
At present this website supports only the following two bank cards for online payment:
Visa
MasterCard
All orders are settled in British Pounds (GBP). Users may complete payments in GBP using any of the supported bank cards listed above.
III. Payment Security Measures
We place a high priority on payment security and the protection of users’ personal information. The platform therefore adopts the following measures:
No storage of any sensitive bank card information including card numbers expiration dates or security codes (CVV)
Use of SSL/TLS encryption technology during payment data transmission to reduce the risk of interception tampering or data leakage
Integration of payment systems that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements
Continuous monitoring of the payment process to prevent potential cybersecurity risks
These measures together form the basic security protection framework for the payment process to ensure transaction reliability.
IV. Order Fee Composition
The total order amount consists of the product price and shipping fees.
Product prices include all applicable charges including but not limited to:
Customs duties
UK Value Added Tax (VAT at the standard rate of 20 percent)
Users are not required to pay any additional hidden fees.
The amount displayed on the order page represents the final payable amount.
V. Handling of Payment Issues
If you encounter any of the following situations during payment:
Payment failure
Order not confirmed after payment completion
Duplicate charges
Payment page failing to load properly
Please do not resubmit the payment request to avoid duplicate charges.
You may contact the customer support team and provide the following information for verification purposes:
Order number
Payment time
Last four digits of the payment card
Relevant payment proof
The customer support team usually completes verification within 1 to 3 business days and will communicate the handling result with you.
If payment failure is confirmed assistance will be provided to complete the payment again.
If duplicate charges are confirmed a refund will be arranged as soon as possible.
VI. Liability Statement
The following principles apply when handling payment related issues:
If payment abnormalities or losses are caused by platform system failures technical issues or other internal reasons we will assume corresponding responsibility and handle the matter promptly with reasonable compensation after verification
If issues are caused by third party factors such as issuing bank system errors network interruptions or card invalidation we will assist you in communicating with the relevant institutions and provide necessary order and payment documentation
Personal information collected during the payment process is used only for payment verification issue handling and necessary internal purposes and is managed strictly in accordance with GDPR requirements and will not be disclosed to third parties without consent
If payment services are interrupted due to force majeure events such as natural disasters large scale network outages or third party payment system failures relevant notices will be published on the website and services will be restored as soon as conditions permit while assistance is provided to address related issues
If payment issues result from user operational errors such as incorrect payment information or failure to update card status we will provide necessary assistance and guidance within a reasonable scope
VII. Contact Us
If you have any questions regarding payment methods or payment issues you may contact the customer support team using the following details:
Address: 9502 WNOODFAIR DR APT W508, HOUSTON, TX 77036, US
Phone: +1 (817) 696-6788
Email: livraison@seatglowz.com
Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)