Refund Policy

I. Policy Overview

Seatglowz (hereinafter referred to as “we”) strictly complies with applicable UK laws and regulations as well as the General Data Protection Regulation (GDPR) when handling refund-related matters.
This Refund Policy applies to all refund situations arising from purchases made through our online store. It is intended to explain the conditions for refunds, processing methods, and related responsibilities, ensuring a transparent and standardized process.

II. Applicable Refund Situations

Refund requests are generally processed under the following circumstances:

Order Cancellation Refunds
When your order cancellation request is reviewed and confirmed to meet the applicable conditions, it will enter the refund process.
Specific time limits and application requirements for order cancellation are outlined in the Order Cancellation Policy. Once a valid cancellation request is approved, we will initiate the refund.

Return Refunds
If you submit a return request and refund application in accordance with applicable policies, and the product condition, return reason, and other requirements are verified as meeting the conditions, we will arrange a refund after receiving and inspecting the returned product.
Detailed information regarding return periods, product condition, and application procedures is provided in the Returns and Exchanges Policy.

III. Refund Method and Timeline

Refunds will be returned to the original payment method used at the time of purchase (Visa or MasterCard).
Due to differences in bank processing times, the refund typically takes 10–15 business days to reach your account.
If the refund is not received within this timeframe, please contact customer support for assistance.
Throughout the refund process, we handle your payment information and personal data in accordance with GDPR requirements.

IV. Handling Refund Exceptions

If the following issues occur, please contact our customer support team promptly:

• The actual refund amount does not match the original payment

• Refund processing exceeds the normal time frame

• Issues with the refund account information

Please provide your order number, payment proof, refund records, and any other relevant information when contacting support.
Our customer support team will typically verify the information within 1–3 business days and communicate the resolution.

V. Responsibilities and Special Circumstances

During the refund process, the following principles apply:

• If delays or incorrect refund amounts occur due to platform system issues, internal errors, or other internal reasons, we will take responsibility, correct the issue, complete the refund promptly, and inform you of the situation.

• If the refund delay is caused by third-party factors such as slow bank processing or transfer anomalies, we will assist you in communicating with the relevant institutions and provide necessary order and refund documentation.

• If the refund fails due to inaccurate payment account information provided by you, we will contact you to verify the information and, upon confirmation, reprocess the refund without rejecting a valid request.

• Personal information collected during the refund process (such as contact details and order information) will only be used for refund processing and managed according to GDPR requirements. It will not be disclosed to third parties without explicit consent.

• If the refund process is interrupted or delayed due to force majeure (such as natural disasters, public health events, or large-scale banking system failures), we will inform you promptly and prioritize the refund once the issue is resolved to minimize impact.

VI. Contact Us

If you have any questions or require assistance regarding refunds, you may contact our customer support team using the following channels:

Address: 9502 WNOODFAIR DR APT W508, HOUSTON, TX 77036, US

Phone: +1 (817) 696-6788

Email: livraison@seatglowz.com

Business Hours: Monday to Friday 09:00–12:30 / 14:00–18:00 (CET)